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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
MOQ varies by product and typically ranges from 50 to 200 units. For custom orders, MOQ may be higher. Please contact us for specific product requirements.
Do you provide samples?
Yes, we provide samples for quality evaluation. Sample costs and shipping fees apply, but are refundable upon placing a bulk order.
What is your lead time?
Standard lead time is 15-30 days after order confirmation. For custom products, it may take 30-45 days depending on complexity.
Do you offer OEM/ODM services?
Yes, we have extensive experience in OEM/ODM services. We can help with product design, packaging design, and custom branding.
What payment methods do you accept?
We accept T/T (wire transfer), L/C (letter of credit), PayPal for small orders, and Alibaba Trade Assurance. Payment terms can be negotiated.
Do you ship internationally?
Yes, we ship to over 100 countries worldwide. We work with reliable freight forwarders to ensure safe and timely delivery. Shipping costs depend on destination and order size.